FAQs

🛒 Ordering

How do I place an order?
Just browse our collection, choose your product, add it to your cart, and proceed to checkout. Follow the steps to complete your order.

Do I need to create an account to place an order?
Yes, you’ll need to create an account before placing an order.

 

🚚 Shipping & Delivery

How long does delivery take?
Delivery usually takes 2 to 5 working days, depending on your location.

Do you offer express shipping?
Yes, express shipping is available at an extra cost. You can select this option during checkout.

Do you ship internationally?
Currently, we only ship within India.

Will my order be delivered on a Friday?
Deliveries on Fridays are limited. You’ll be notified once your order is shipped with tracking details.

 

🔁 Returns, Refunds & Cancellations

Do you accept returns?
Returns are accepted only if the product is damaged or defective, and only with a clear 360° unboxing video recorded at the time of opening. This is mandatory for return eligibility.

Can I cancel my order?
Orders cannot be cancelled once they are placed.

 

📦 Product Handling

How are the products handled?
All jewelry and accessories go through a thorough quality check before dispatch to ensure they meet our standards for condition, finish, and secure packaging.

 

✂️ Custom Orders

Can I customize my order?
Customizations are not available at the moment. We hope to offer this option in the future.

 

📩 Contact

How can I reach you?
You can email us at: care@beads2knots.com